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 This
section is provided in order to introduce our members to
some of the commonalties that exist with the legal system.
Many of our members have never used the legal system and
as such occurrences that are common to some are foreign
to most. Below is a list of common occurrences and resolutions.
Remember that many problems experienced by our members are simply miscommunications
between them and the attorney's office. If you are unable to work a problem
out on your own, we invite you to call Legal Club of America® for an immediate
solution. You can reach Customer Services at (800) 305-6816, Monday through
Friday, 9:00am-8:00pm EST.
Why has my attorney not called me back?
This is a very common occurrence. Attorneys
are often in deposition or court and as such they may not
call back for two or three days. In order to remedy this,
the HR Director should ask the employee when they called
the attorney and whether or not they have a court date
in the next 2-3 days. If so, the employee should call LCOA
for immediate intervention and/or reassignment.
 Why
does the attorney or individual answering the phone
say they have never heard of Legal Club of America® or
that they do not know if they are a part of the program?
This problem is generally a misunderstanding as a result of a new secretary
answering the phone. In addition, many attorneys, like doctors, are part
of several plans and as such they sometimes forget the names of all of
them, or the fee structure involved. Simply call Legal Club of America® for
immediate intervention and/or reassignment.
I believe the attorney assigned to
me is too far away.
This is generally not a problem at all.
Members need to understand that most legal care can be
handled over the phone, by fax or email. If you need to
visit the attorney, a one-hour drive to save thousands
of dollars, once or twice a year is well worth it. This
is truly a case of not being familiar with the legal system.
Unlike doctors, who must look at you for treatment, the
same is not the case with attorneys. If a local attorney
is not available and is needed for a court matter, the
Legal Club of America legal staff will scout the area to
recruit one. In the mean time, the member can call the
attorney assigned for counseling and services.
The attorney is not following the fee
schedule.
Attorneys are often part of several plans
and as such they confuse fee schedules. First, make sure
that you identify yourself as a Legal Club member. If the
fee schedule is still not followed, call us immediately
so that we can intervene, reeducate the attorney and get
things moving in the right direction. If the attorney is
not cooperative we will immediately reassign you to another
attorney. Our Legal Department professionally manages our
nationwide network of attorneys and every quarter "Professionalism
Checks" are performed on all of our attorneys. This communication
helps to maintain the attorney's awareness of your exclusive
fee schedule as a Legal Club member.
The attorney was not nice.
Unfortunately, attorneys can be abrasive.
This is not always true but it does happen. Realize that
this aggressive and perhaps intimidating attitude may also
play to your advantage if it comes time for that attorney
to represent you in whatever capacity you require.
My Plan attorney won't take my case.
Accepting a case is left to the personal
judgement of the attorney. The attorney may determine that
the case lacks merit in which case, they are truly trying
to save the member the time and money of pursuing a potential
losing case. In addition, the attorney may be too busy
to give the member the time and care they require. In either
situation, members should call Legal Club of America® and
request another attorney. They may use as many plan member
attorneys as they like. Results with the next attorney
could differ.
Communications
Remember that the majority of perceived
problems are usually miscommunications between the member
and the attorney's office. A call to Legal Club of America® can
always solve this. Follow the guidelines above and first
try to solve any problems on your own. However, when in
doubt or if your problem persists, call Customer Services
at (800) 305-6816, Monday through Friday 9:00am-8:00pm
EST.
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Referring
Affiliate: [EXTRA20]
