1) When is my membership activated?

Membership is activated when you receive your membership materials.

2) Can I refer my provider to your network?

Yes. The simplest way to refer your provider is to mention Pet Assure and have your provider contact us toll free at 888-FOR-VETS, or refer them to our web site.

3) What if I lose my ID card or my pet ID tag?

Please call us immediately at 888-789-PETS, or email customer service. We will send you a replacement within ten (10) business days. There may be a nominal charge for replacement.

4) What if I give away or lose my pet before my membership expires?

You have several choices:

* You can transfer your membership to another pet.

* You can transfer the remaining months to the pet of a friend or family member.

* We can freeze your membership until you have another pet.

5) What if I move to an area where there are no participating vets?

* You can transfer your membership to the pet of a friend or family member.

* You can freeze your membership until a vet in your area joins our network.

* You can still receive Member Deals savings with your membership.

6) How do I add on an additional pet?

Please contact our customer service department at 888-789-PETS or via email.